Our purpose
Highbourne Group is one of the largest merchant groups in the UK plumbing and heating sector, driven by a mission to make homes, businesses and lives better through technical knowledge, innovation and logistical strength.
This mission starts with providing outstanding service and technical expertise to all our customers, whether an installer, national housebuilder or homeowner. It is backed up with a digital-first focus, delivering an effortless, connected experience for customers and suppliers.
In line with our purpose, Highbourne Group's major focus is the adoption of renewable technologies. These technologies help drive decarbonisation and support our customers' transition to lower-carbon solutions.
By having the most knowledgeable teams, providing the best customer experience, and supplying the highest-quality products and services, Highbourne Group is built to support today's needs while preparing for tomorrow's demands.
How we live our behaviours
The customer’s choice, safe for all, growing together
Our goal is to be a vibrant, sustainable, and future-facing business that welcomes everyone, is safe for all, provides outstanding customer service, and grows together.
To make that a reality, we are guided by a set of behaviours that shape how we work every day:
- Safety - Making it safe, for everyone
We believe success and safety go hand in hand. We behave in a way that makes it safe for everyone. - Teamwork - Grow stronger together
We are at our best when we trust and support each other. We grow stronger together through shared goals. - Innovation - Create the future
Our business must adapt to grow. We encourage our people to be bold, try new things, and create the future by embracing technology and innovation. - Customer - Be the customer’s choice
We aim to be their most valuable partner and the customer’s choice thanks to outstanding service, value and expertise.
A culture which makes lives and careers better
What makes us stand out is our people. We want everybody to grow with us, feel like they belong with us, and be energised and passionate about their work. That means creating an environment in which team members feel comfortable, welcomed, and included, and where they are supported and empowered.
We aim to have the best and most motivated team in the sector, thanks to a culture in which everyone feels able to innovate and succeed.
Our commitment to diversity
Being an inclusive business is an integral part of who we are and what we stand for. We aim to create an inclusive, welcome environment in which everyone feels safe to be themselves. Because when people feel safe, they bring the best of themselves into our branches, warehouses and virtual meeting spaces.
Frequently asked questions
What is our purpose?
Our purpose is to make homes, businesses and lives better through technical knowledge, innovation and logistical strength, delivered with outstanding service.
What behaviours guide how we work?
We focus on being our customers’ first choice, keeping everyone safe, growing together, embracing innovation and building a vibrant, future-facing business.
How do our behaviours shape everyday decisions?
Our behaviours guide how we lead, collaborate and serve customers, setting clear expectations for accountability, teamwork and continuous improvement across Highbourne Group.
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