SSP 0246

Reliable & trustworthy

For us to be trusted by our customers, partners and employees, we must be a business which works tirelessly to comply with all applicable laws in the countries in which we operate. Being fully compliant makes us reliable and trustworthy.

Some of the laws we focus on include the Modern Slavery Act, Anti-Bribery and Corruption, General Data Protection Regulation (GDPR’), Construction Products Regulations, UKCA and General Product Safety Regulations.


Quality Management

Our Quality Policy has been put in place to ensure we meet the high standards of safety and quality expected by us, our suppliers and our customers, and that our processes and products meet the relevant safety standards.

In line with this, we have implemented a Quality Management System which supports the strategic direction of our business and establishes the necessary processes for compliance with applicable regulations and requirements, including ISO 9001:2015.

We demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements through our ISO 9001 Certificate


Environmental Management

Our Environmental Policy sets out our commitment to enhancing environmental performance and supporting the transition to a more circular economy. As part of this, we have an Environmental Management System in place that ensures we comply with all relevant regulations and requirements in terms of protecting the environment, preventing pollution, and embracing environmental opportunities to operate sustainably and achieve Net Zero ambitions.

We also hold ISO 14001 certification, and our Environmental Management system plays a vital role in ensuring we continue to meet ISO 14001 standards. 


Carrier bags

To comply with legislation, we ensure that customers requesting carrier bags which fall within the regulations are charged the correct price.

All monies raised from the sale of carrier bags (£1,809.84) between 7th April 2022 - 6th April 2023 through City Plumbing Supplies have been donated to our nominated charity Keep Britain Tidy.