112A2294 At a Glance Over 40 years as UK industry leaders in plumbing, heating & renewable energy Energy Efficiency Centre Event Launch 037 Our Strategy We aim to deliver unrivalled service through our portfolio of specialist brands Istock 177029094 Sector Expertise Our industry expertise covers the plumbing, heating, electrical & renewable markets City Plumbing Rewards Scheme City Plumbing launches national loyalty reward scheme for the trade
City Plumbing PTS City Plumbing & PTS Trusted plumbing & heating suppliers with over 370 UK branches
Bathroom Showroom The Bathroom Showroom Bathroom showroom experts inspiring consumers & selling to the trade Underfloor Heating Store The Underfloor Heating Store The world’s largest & award-winning supplier of underfloor heating DHS Direct Heating Spares The UK's largest dedicated heating spares supplier NSS National Shower Spares The UK’s most trusted supplier of shower spare parts Underfloor Heating Store – 1 Plumbworld The UK’s biggest & most renowned online bathroom retailers Plumbnation PlumbNation A leading online supplier of plumbing & heating products since 2007
112A2485 (2) Purpose, Values & Culture Driven by a purpose to make homes, businesses & lives better SSP 0105 Leadership Team Meet the leaders behind our unrivalled expertise and strategic vision Website Shoot May 23054 Careers Find out why our people choose Highbourne Group plus our latest vacancies
112A2191 (3) Health & Safety A core belief at Highbourne Group is that safety & success go hand in hand 1666788760873 Charity & Communities Supporting colleagues & those around us is at the heart of what we do 112A0600 (1) Supply Chain We're able to maximise stock availability, speed up delivery & reduce emissions in the supply journey Website Shoot May 23051 Environment Caring for the environment & supporting Net Zero is embraced by our board, people & customers SSP 0113 Responsible Sourcing We seek out suppliers who share our values & care about people, community & the environment 112A0827 Human Rights Protecting human rights in the supply chain is paramount to our social responsibility strategy SSP 0246 Compliance We're committed to complying with all applicable laws in our operating countries

Compliance

SSP 0246

Reliable & trustworthy

For us to be trusted by our customers, partners and employees, we must be a business which works tirelessly to comply with all applicable laws in the countries in which we operate. Being fully compliant makes us reliable and trustworthy.

Some of the laws we focus on include the Modern Slavery Act, Anti-Bribery and Corruption, General Data Protection Regulation (GDPR’), Construction Products Regulations, UKCA and General Product Safety Regulations.

 

Quality Management

Our Quality Policy has been put in place to ensure we meet the high standards of safety and quality expected by us, our suppliers and our customers, and that our processes and products meet the relevant safety standards.

In line with this, we have implemented a Quality Management System which supports the strategic direction of our business and establishes the necessary processes for compliance with applicable regulations and requirements, including ISO 9001:2015.

We demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements through our ISO 9001 Certificate. 

 

Environmental Management

Our Environmental Policy sets out our commitment to enhancing environmental performance and supporting the transition to a more circular economy. As part of this, we have an Environmental Management System in place that ensures we comply with all relevant regulations and requirements in terms of protecting the environment, preventing pollution, and embracing environmental opportunities to operate sustainably and achieve Net Zero ambitions.

We also hold ISO 14001 certification, and our Environmental Management system plays a vital role in ensuring we continue to meet ISO 14001 standards. 

 

Carrier bags

To comply with legislation, we ensure that customers requesting carrier bags which fall within the regulations are charged the correct price.

All monies raised from the sale of carrier bags (£1,809.84) between 7th April 2022 - 6th April 2023 through City Plumbing Supplies have been donated to our nominated charity Keep Britain Tidy.