Third-Party Processors
Updated: September 2023
This document lists the third-party companies that Highborne Group Limited or its subsidiaries, may share personal information with as a consequence of service provision (Sub processors).
Please refer to our privacy policy for full details of how we collect and manage personal information, how to exercise your rights under the GDPR, and our contact information.
Our corporate customers (Data controllers) will be notified about any proposed changes to these Sub-processors in accordance with our contractual obligations.
Third Party |
Data Shared |
Purpose |
A. Clarke & Co. (Smethwick) Ltd (Clarke Transport), PO BOX 9837 Station Road, Oldbury, West Midlands, B69 4WD |
Customer order information can include the collection / recipient full name, address, email, phone number
|
Provides courier carrier for customer deliveries |
Atlassian (UK) Ltd (JIRA) C/O Herbert Smith Freehills Llp Exchange House, Primrose Street, London, EC2A 2EG |
Customer order information can include the collection / recipient full name, address, email, phone number |
IT support platform that provides architecture tracking, development cases, project document management, data backup and restore activities. |
AWS (UK) LIMITED 34 Hallett Road, Flitch Green, Dunmow, CM6 3FY |
Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access. If any consequential service access is required for: Information can include full name, address, email, phone number |
Hosting cloud platform support, management, data backup and restore activities. |
Azure Corporate Ltd Tiphams Weare Street, Ockley, Dorking, RH5 5NW |
Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access. If any consequential service access is required for: Information can include the Customer Full name, address, email, phone number |
Hosting cloud platform support, management, data backup and restore activities. |
Blue Yonder Technology Solutions (UK) Ltd C/O Tmf Group 13th Floor, One Angel Court, London, EC2R 7HJ |
Customer order information can include the collection / recipient name, address, email, phone number |
Online Fulfilment system courier carrier for customer deliveries |
Benchmark Software Ltd, 213 High Street, Street, BA16 0NE |
Customer order information can include the collection / recipient name, address, method of payment, email, phone number |
Provides Chancellor software which is a customer’s management system for processing of customer orders, tracking deliveries and issuing refunds |
Bru Group Cove Ltd (formerly Contract Pal Ltd), 179a High Street Boston Spa High Street, Boston Spa, Wetherby, LS23 6AA |
Customer order information can include the collection / recipient name, address, method of payment, email, phone number
|
Provides heating products compare insurance tool |
CitySprint (UK) Ltd Red Central, 60 High Street, Redhill, England, RH1 1SH |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
Cognizant Worldwide Ltd, 280 Bishopsgate, London, EC2M 4RB |
Customer order information can include the collection / recipient name, address, email, phone number, method of payment, pay details |
IT support, management, data backup and restore activities. |
Compare Pal Ltd, 179a High Street, Boston Spa, Wetherby, England, LS23 6AA |
Customer order information can include the collection / recipient name, address, method of payment, email, phone number |
Provides heating products compare insurance tool |
Dantech IT Solutions Ltd, 3 Sheredes Drive, Hoddesdon, Herts, EN11 8LH |
Customer order information can include the collection / recipient name, address, email, phone number |
IT support, management, data backup and restore activities. |
Decibel (part of Medallia Ltd), Stanford Building 27a Floral Street London, WC2E 9EZ |
Customer order information can include the collection / recipient name, email, purchase details |
Provides digital analytics software with details of customer engagement, also provides a customer feedback tool |
Digitally Inspired Ltd 2 Bell Court, Leapale Lane, Guildford, GU1 4LY
|
Customer order information can include the collection / recipient name, address, email, phone number |
IT support, management of website, chatbot, data backup and restore activities. |
DWF 360 Ltd 1 Scott Place, 2 Hardman Street, Manchester, M3 3AA |
Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access. If any consequential service access is required for Customer order information can include the collection / recipient name, address, email, phone number, method of payment details |
IT cloud hosted for claims admin with Faultfinder customer |
DX Network Services Ltd, Ditton Park, Riding Court Road, Datchet, Slough, SL3 9GL
|
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
EKM Systems Ltd 107 Cheapside, London, EC2V 6DN |
Customer Full Name, Address, Email Address, Contact Telephone, Customer Bank / Card details |
Provides transactional websites for online customers purchases |
Elavon Financial Services DAC, trading as Elavon Merchant Services (formerly Sagepay), 125 Old Broad Street, London, EC2N 1AR |
Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details, Customer Bank / Card details |
Provides customer payment plans for heating products and documents. Also provides an online portal for the submission and payment of customer orders |
Emarsys UK Ltd 20th Floor, The Scalpel Building, 52-54 Lime Street, London, EC3M 7BS |
Customer Full Name, Email Address, Contact Telephone |
Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing |
Experian Ltd, The Sir John Peace Building Experian Way, Ng2 Business Park, Nottingham, NG80 1ZZ |
Customer Full Name, Address History, Email Address, Contact Telephone, Banking location |
Assessing customers credit history and risk |
Fedex Cross Border (UK) Ltd, Dunton Distribution Centre, Christy Way, Basildon, Essex, SS15 6TR |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
Fiserv (Europe) Ltd, Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF |
Customer Full Name, Address, Email Address, Contact Telephone, Customer Bank / Card details |
Provision of an online portal for the submission and payment of customer orders |
Freshworks Technologies UK Limited 3rd Floor Johnson Building, 77 Hatton Garden, London, EC1N 8JS
|
Customer order information can include the collection / recipient name, address, email, phone number |
Customer relationship management |
Fresh Relevance Ltd Kenneth Dibben House Enterprise Road, Southampton Science Park, Southampton, Hampshire, SO16 7NS |
Customer order information can include the collection / recipient name, email |
Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing |
Google UK Ltd Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ
● G Suite
● Google Workspace
● Google Analytics
● Google Big Query
● Looker Studio
● GoInstall
|
Customer order information can include the collection / recipient full name, address, email, phone number, customer order, purchase history |
G Suite is an IT package that includes Gmail, Calendar, Drive, Documents, Sheets, Slides, and Sites, all of which enables communication, planning and reports.
Google Workspace includes Meet, Chat, and Jamboard, all of which enables communication, planning, IT support, project document management
Google Analytics provides web analysis service which gives statistics, basic analytical tools for search engine, tracking trends, and comparing performances and reports
Google Big Query provides a fully managed, serverless data warehouse that enables scalable analysis of large amounts of archived data. It also is a platform that can support queries, data backup and restore activities.
Looker Studio provides an online tool for converting data into customizable informative reports and dashboards
GoInstall provides digital LiveChat system for the purpose of responding to sales queries with customers |
GXO Logistics UK Ltd Building 1 9 Haymarket Square, Edinburgh, Scotland, EH3 8RY |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides contractor support work who work and manage our Omega Stock Fulfilment centre |
H&M Distribution Couriers Ltd, Junction Lane Sankey Valley Industrial Estate, Newton Le Willows, Warrington, Cheshire, WA12 8DN |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
Joinedup Group Ltd 124 City Road, London, EC1V 2NX |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides Driver Contractors for customer deliveries |
Jotform Ltd, 3 Albert Mews, Albert Road, London, N4 3RD
|
Customer order information can include the collection / recipient name, address, email, phone number |
Provides Quality Assurance Incident Report for the purpose of investigating a customer complaint relating to an item or a product recall |
Kerridge (K8) Commercial Systems Ltd, Unit 2A Herongate Charnham Park Hungerford Berkshire RG17 0YU |
Customer order information can include the collection / recipient name, address, method of payment, email, phone number |
Customers management system for processing of customer orders, tracking deliveries and issuing refunds |
London & Zurich Ltd, Gladstone House Hithercroft Road, Wallingford, Oxfordshire, OX10 9BT |
Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details |
Provides customer payment plan for heating products and documents |
The Rocket Science Group LLC (Mailchimp) 675 Ponce de Leon Ave NE Suite 5000. Atlanta, GA 30308 USA |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing |
McCann-Erickson Advertising Ltd, 135 Bishopsgate, London, England, EC2M 3TP
|
Customer order information can include the collection / recipient full name, address, email, phone number |
Google Ads provides a platform for marketing purposes |
Microlise Ltd, Farrington Way, Eastwood, Nottingham, NG16 3AG |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides mobile workers (couriers) in the form of a handheld epod device with accurate customer collection and delivery details of items |
Microsoft Ltd, Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG |
Customer order information can include the collection / recipient name, address, email, phone number, purchase history |
IT support, project document management, data backup and restore activities. Also, tracking trends, and comparing performances and then produces reports |
Miss MPS Ltd, Miss Mps East Malling Business Centre, New Road, East Malling, Kent, ME19 6BJ |
Customer order information can include the collection / recipient name, phone number |
Provides marketing with a platform that manages telephone marketing |
Monetate 325 North St. Paul Street Suite 3100, United States, TX 75201 |
Customer IP Address, location and date of purchase, transactions amount |
Provides Marketing with details of customer interactions on websites |
Notify Ltd, 23 The Maltings, Gamlingay, Sandy, Bedfordshire, SG19 3JN |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides a platform that collates health and safety incidents. Also, provides and archive system for incidents |
OneTrust, 1200 Abernathy Road NE # 600, Atlanta, GA, United States |
Customer Full Names, address, email, phone number, Passport number, driving licence number, photo Identification |
Provides a platform that collates client assessments, SARS administration with customers |
Open G I Ltd, Open International Limited, Buckholt Drive, Warndon, Worcester, WR4 9SR |
Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details |
Provides customer payment plan for heating products and documents |
Orderwise, Newton Court, Saxilby Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln, LN1 2LR |
Customer order information can include the collection / recipient name, address, method of payment, email, phone number |
Customers management system for processing of customer orders, tracking deliveries and issuing refunds |
Panther Logistics Ltd, Farriers Chambers, 4 Smith Street, Rochdale, OL16 1TU |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
Parcelforce Ltd, 185 Farringdon Road, London, EC1A 1AA |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
Paypal Ltd, Ballycoolin Business Park Ballycoolin Road, Blanchardstown, Dublin 15, Ireland |
Customer Full Name, Address, Email Address, Contact Telephone |
Provision of an online portal for the submission and payment of customer orders
|
Peak Ai Ltd, Manchester Goods Yard Floor 6, Manchester Goods Yard, Manchester, M3 3BG |
Customer order information can include the collection / recipient name, address, email, phone number, purchase history |
IT support, project document management, data backup and restore activities. Also, tracking sales trends, and comparing performances, stats, then produces reports, archiving these details |
Product Board Uk Ltd, 5 New Street Square, London, EC4A 3TW |
Customer order information can include the collection / recipient name, address, email, phone number, purchase history |
IT platform support, project document management |
Prowarm Lodge Way House Lodge Way, Northampton, Northamptonshire NN5 7UG |
Customer order information can include the collection / recipient name, address, email, phone number, purchase history |
Provides (Non-transactional) website for customer warranty registration |
Rakuten Group Inc, Rue Du Fossé, Luxembourg, L-1536 |
Customer Order ID, Site ID number, transactions amount, including discount amount |
Provides a platform to multiple cash back sites and enables us to partner with different publishers within the affiliate network. Some of which include Top Cashback, Quidco, Codes.co.uk.
To track orders made through these partners and check they are legitimate we share information for which orders are eligible for cashback. |
Reply Ltd, 38 Grosvenor Gardens, London, SW1W 0EB |
Customer order information can include the collection / recipient name, address, email, phone number |
IT support, management, data backup and restore activities. |
ServiceNow UK Ltd Strata Building, 1 Bridge Street, Staines, TW18 4TW |
Customer Full Names, address, email, phone number, |
Provides SARs notifications and Data breach investigations |
Speedy Freight Ltd Park House, 37 Clarence Street, Leicester, Leicestershire, LE1 3RW |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
Snowflake Computing UK Ltd C/O Fieldfisher Riverbank House, 2 Swan Lane, London, EC4R 3TT |
Customer order information can include the collection / recipient name, address, email, phone number |
IT support in the form of data storage system |
Spratt Endicott Ltd 52-54 The Green, Banbury, Oxfordshire, OX16 9AB |
Customer order information can include the collection / recipient name, address, email, phone number |
Customers debt recovery management |
Strategix Ltd Park House, 37 Clarence Street, Leicester, Leicestershire, LE1 3RW |
Customer order information can include the collection / recipient name, address, method of payment, email, phone number |
Customers management system for processing of customer orders, tracking deliveries and issuing refunds |
Stream Comms Ltd Carter House Chilton Business Centre, Chilton, Aylesbury, Bucks, HP18 9LS |
Customer order information can include the collection / recipient name, address, method of payment, email, phone number |
Provides a platform for supporting customer loyalty with rewards and discounts |
Trustpilot 5th Floor, The Minster Building, 21 Mincing Lane, London, EC3R 7AG |
Customer order information can include the collection / recipient name, email, purchase details |
Provides a customer feedback and review platform |
Valpak Ltd 2 Cromwell Avenue, Ilkeston, DE7 4AU |
Customer full name and purchase details |
Provides product packaging data used for packaging obligations, in connection with Commercial packaging assessment |
VMP Bank (Renovations Ltd), 2 Cromwell Avenue, Ilkeston, DE7 4AU |
Customer order information can include the collection / recipient name, address, payment finance details, email, phone number |
Bathroom Showroom Website Finance Calculator for customers who want to explore finance options |
Webex CPaaS Solutions 5 St John's Ln, Farringdon, London, EC1M 4BH |
Customer order information can include the collection / recipient name, phone number |
Provides Webex IT support in relation to Customer Delivery Text notifications |
Wincanton Group Ltd Methuen Park, Chippenham, Wiltshire, SN14 0WT |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides courier carrier for customer deliveries |
ZOHO Ltd First Floor Victory House, Vision Park, Chivers Way, Histon, Cambridge, CB24 9ZR |
Customer order information can include the collection / recipient name, address, email, phone number |
Provides heating products customer registration, helpdesk |