Third-Party Processors

Updated: March 2024 v2.2

This document lists the third-party companies that Highbourne Group Limited or its subsidiaries, may share personal information with as a consequence of service provision (Sub processors).

Please refer to our privacy policy for full details of how we collect and manage personal information, how to exercise your rights under the GDPR, and our contact information.

Our corporate customers (Data controllers) will be notified about any proposed changes to these Sub-processors in accordance with our contractual obligations.

Third Party	Data Shared	Purpose
A. Clarke & Co. (Smethwick) Ltd (Clarke Transport), PO BOX 9837 Station Road, Oldbury, West Midlands, B69 4WD	Customer order information can include the collection /recipient full name, address, email, phone number	Provides courier carrier for customer deliveries.
Atlassian (UK) Ltd (JIRA) C/O Herbert Smith Freehills Llp Exchange House, Primrose Street, London, EC2A 2EG	Customer order information can include the collection/recipient full name, address, email, phone number	IT support platform that provides architecture tracking, development cases, project document management, data backup and restore activities.
AWS (UK) LIMITED 34 Hallett Road, Flitch Green, Dunmow, CM6 3FY	Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access. If any consequential service access is required for: Information can include full name, address, email, phone number	Hosting cloud platform support, management, data backup and restore activities.
Azure Corporate Ltd Tiphams Weare Street, Ockley, Dorking, RH5 5NW	Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access. If any consequential service access is required for: Information can include the Customer Full name, address, email, phone number	Hosting cloud platform support, management, data backup and restore activities.
Blue Yonder Technology Solutions (UK) Ltd C/O Tmf Group 13th Floor, One Angel Court, London, EC2R 7H	Customer order information can include the collection/recipient name, address, email, phone number	Online Fulfilment system courier carrier for customer deliveries.
Benchmark Software Ltd, 213 High Street, Street, BA16 0NE	Customer order information can include the collection/recipient name, address, method of payment, email, phone number	Provides Chancellor software which is a customers management system for processing of customer orders, tracking deliveries and issuing refunds.
Blackline International B. V. Wiltonstraat 34 3905 KW Veenendaal, Netherlands	Customer order information can include the collection/recipient name, address, method of payment, email, phone number, along with order history	Provides Alloc8 software which takes customer payments and matches them to invoices for reconciliation purposes.
Bru Group Cove Ltd (formerly Contract Pal Ltd), 179a High Street Boston Spa High Street, Boston Spa, Wetherby, LS23 6AA	Customer order information can include the collection/recipient name, address, method of payment, email, phone number	Provides heating products compare insurance tool.
CitySprint (UK) Ltd Red Central, 60 High Street, Redhill, England, RH1 1SH	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
Cognizant Worldwide Ltd, 280 Bishopsgate, London, EC2M 4RB	Customer order information can include the collection/recipient name, address, email, phone number, method of payment, pay details	IT support, management, data backup and restore activities.
Compare Pal Ltd, 179a High Street, Boston Spa, Wetherby, England, LS23 6AA	Customer order information can include the collection/recipient name, address, method of payment, email, phone number	Provides heating products compare insurance tool.
Dantech IT Solutions Ltd, 3 Sheredes Drive, Hoddesdon, Herts, EN11 8LH	Customer order information can include the collection/recipient name, address, email, phone number.	IT support, management, data backup and restore activities.
Decibel (part of Medallia Ltd), Stanford Building 27a Floral Street, London, WC2E 9EZ	Customer order information can include the collection/recipient name, email, purchase details	Provides digital analytics software with details of customer engagement, also provides a customer feedback tool.
DWF 360 Ltd 1 Scott Place, 2 Hardman Street, Manchester, M3 3AA	Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access. If any consequential service access is required for: Customer order information can include the collection/recipient name, address, email, phone number, method of payment details	IT cloud hosted for claims admin with Faultfinder customer.
DX Network Services Ltd, Ditton Park, Riding Court Road, Datchet, Slough, SL3 9GL	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
EKM Systems Ltd 107 Cheapside, London, EC2V 6DN	Customer Full Name, Address, Email Address, Contact Telephone, Customer Bank / Card details	Provides transactional websites for online customers purchases.
Elavon Financial Services DAC, trading as Elavon Merchant Services (formerly Sagepay),125 Old Broad Street, London, EC2N 1AR	Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details, Customer Bank / Card details	Provides customer payment plans for heating products and documents. Also provides an online portal for the submission and payment of customer orders.
Emarsys UK Ltd 20th Floor, The Scalpel Building, 52-54 Lime Street, London, EC3M 7BS	Customer Full Name, Email Address, Contact Telephone	Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing.
Experian Ltd, The Sir John Peace Building Experian Way, Ng2 Business Park, Nottingham, NG80 1ZZ	Customer Full Name, Address History, Email Address, Contact Telephone, Banking location	Assessing customers credit history and risk.
Fedex Cross Border (UK) Ltd, Dunton Distribution Centre, Christy Way, Basildon, Essex, SS15 6TR	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
Fiserv (Europe) Ltd, Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF	Customer Full Name, Address, Email Address, Contact Telephone, Customer Bank / Card details	Provision of an online portal for the submission and payment of customer orders.
Freshworks Technologies UK Limited 3rd Floor Johnson Building, 77 Hatton Garden, London, EC1N 8JS	Customer order information can include the collection/recipient name, address, email, phone number	Customer relationship management.
Fresh Relevance Ltd Kenneth Dibben House Enterprise Road, Southampton Science Park, Southampton, Hampshire, SO16 7NS	Customer order information can include the collection/recipient name, email	Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing.
Google UK Ltd Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ ● G Suite ● Google Workspace ● Google Analytics ● Google Big Query ● Looker Studio ● GoInstall	Customer order information can include the collection/recipient full name, address, email, phone number, customer order, purchase history	G Suite is an IT package that includes Gmail, Calendar, Drive, Documents, Sheets, Slides, and Sites, all of which enables communication, planning and reports. Google Workspace includes Meet, Chat, and Jamboard, all of which enables communication, planning, IT support, project document management Google Analytics provides web analysis service which gives statistics, basic analytical tools for search engine, tracking trends, and comparing performances and reports Google Big Query provides a fully managed, serverless data warehouse that enables scalable analysis of large amounts of archived data. It also is a platform that can support queries, data backup and restore activities. Looker Studio provides an online tool for converting data into customizable informative reports and dashboards GoInstall provides digital LiveChat system for the purpose of responding to sales queries with customers.
GXO Logistics UK Ltd Building 1 9 Haymarket Square, Edinburgh, Scotland, EH3 8RY	Customer order information can include the collection/recipient name, address, email, phone number	Provides contractor support work who work and manage our Omega Stock Fulfilment centre.
H&M Distribution Couriers Ltd, Junction Lane Sankey Valley Industrial Estate, Newton Le Willows, Warrington, Cheshire, WA12 8DN	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
Invevo Limited, 4th Floor 2 America Square, London, United Kingdom, EC3N 2LU	Customer order information can include the collection/recipient name, address, email, phone number, along with order history	Customers debt recovery management.
Joinedup Group Ltd 124 City Road, London, EC1V 2NX	Customer order information can include the collection/recipient name, address, email, phone number	Provides Driver Contractors for customer deliveries.
Jotform Ltd, 3 Albert Mews, Albert Road, London, N4 3RD	Customer order information can include the collection/recipient name, address, email, phone number	Provides Quality Assurance Incident Report for the purpose of investigating a customer complaint relating to an item or a product recall.
Kerridge (K8) Commercial Systems Ltd, Unit 2A Herongate Charnham Park Hungerford Berkshire RG17 0YU	Customer order information can include the collection/recipient name, address, method of payment, email, phone number	Customers management system for processing of customer orders, tracking deliveries and issuing refunds.
London & Zurich Ltd, Gladstone House Hithercroft Road, Wallingford, Oxfordshire, OX10 9BT	Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details	Provides customer payment plan for heating products and documents.
The Rocket Science Group LLC (Mailchimp) 675 Ponce de Leon Ave NE Suite 5000. Atlanta, GA 30308 USA	Customer order information can include the collection/recipient name, address, email, phone number	Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing.
McCann-Erickson Advertising Ltd, 135 Bishopsgate, London, England, EC2M 3TP	Customer order information can include the collection/recipient full name, address, email, phone number	Google Ads provides a platform for marketing purposes.
Meta (Facebook) 1 Rathbone Square, Fitzrovia, London, W1T 1FB	Customer email addresses	Facebook marketing, consent matching and marketing activities.
Microlise Ltd, Farrington Way, Eastwood, Nottingham, NG16 3AG	Customer order information can include the collection/recipient name, address, email, phone number	Provides mobile workers (couriers) in the form of a handheld epod device with accurate customer collection and delivery details of items.
Microsoft Ltd, Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG	Customer order information can include the collection/recipient name, address, email, phone number, purchase history	IT support, project document management, data backup and restore activities. Also, tracking trends, and comparing performances and then produces reports.
Miss MPS Ltd, Miss Mps East Malling Business Centre, New Road, East Malling, Kent, ME19 6BJ	Customer order information can include the collection/recipient name, phone number	Provides marketing with a platform that manages telephone marketing.
Monetate 325 North St. Paul Street Suite 3100, United States, TX 75201	Customer IP Address, location and date of purchase, transactions amount	Provides Marketing with details of customer interactions on websites.
Notify Ltd, 23 The Maltings, Gamlingay, Sandy, Bedfordshire, SG19 3JN	Customer order information can include the collection/recipient name, address, email, phone number	Provides a platform that collates health and safety incidents. Also, provides and archive system for incidents.
OneTrust, 1200 Abernathy Road NE # 600, Atlanta, GA, United States	Customer Full Names, address, email, phone number, Passport number, driving licence number, photo Identification	Provides a platform that collates client assessments, SARS administration with customers.
Open G I Ltd, Open International Limited, Buckholt Drive, Warndon, Worcester, WR4 9SR	Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details	Provides customer payment plan for heating products and documents.
Orderwise, Newton Court, Saxilby Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln, LN1 2LR	Customer order information can include the collection/recipient name, address, method of payment, email, phone number	Customers management system for processing of customer orders, tracking deliveries and issuing refunds.
Panther Logistics Ltd, Farriers Chambers, 4 Smith Street, Rochdale, OL16 1TU	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
Parcelforce Ltd, 185 Farringdon Road, London, EC1A 1AA	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
Paypal Ltd, Ballycoolin Business Park Ballycoolin Road, Blanchardstown, Dublin 15, Ireland	Customer Full Name, Address, Email Address, Contact Telephone	Provision of an online portal for the submission and payment of customer orders.
Peak Ai Ltd, Manchester Goods Yard Floor 6, Manchester Goods Yard, Manchester, M3 3BG	Customer order information can include the collection/recipient name, address, email, phone number, purchase history	IT support, project document management, data backup and restore activities. Also, tracking sales trends, and comparing performances, stats, then produces reports, archiving these details.
Product Board Uk Ltd, 5 New Street Square, London, EC4A 3TW	Customer order information can include the collection/recipient name, address, email, phone number, purchase history	IT platform support, project document management.
Prowarm Lodge Way House Lodge Way, Northampton, Northamptonshire NN5 7UG	Customer order information can include the collection/recipient name, address, email, phone number, purchase history	Provides (Non-transactional) website for customer warranty registration.
Rakuten Group Inc, Rue Du Fossé, Luxembourg, L-1536	Customer Order ID, Site ID number, transactions amount, including discount amount	Provides a platform to multiple cash back sites and enables us to partner with different publishers within the affiliate network. Some of which include Top Cashback, Quidco, Codes.co.uk. To track orders made through these partners and check they are legitimate we share information for which orders are eligible for cashback.
Reply Ltd, 38 Grosvenor Gardens, London, SW1W 0EB	Customer order information can include the collection/recipient name, address, email, phone number	IT support, management, data backup and restore activities.
ServiceNow UK Ltd Strata Building, 1 Bridge Street, Staines, TW18 4TW	Customer Full Names, address, email, phone number	Provides SARs notifications and Data breach investigations.
Speedy Freight Ltd Park House, 37 Clarence Street, Leicester, Leicestershire, LE1 3RW	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
Snowflake Computing UK Ltd C/O Fieldfisher Riverbank House, 2 Swan Lane, London, EC4R 3TT	Customer order information can include the collection/recipient name, address, email, phone number	IT support in the form of data storage system.
Spratt Endicott Ltd 52-54 The Green, Banbury, Oxfordshire, OX16 9AB	Customer order information can include the collection/recipient name, address, email, phone number, along with order history	Customers debt recovery management.
Strategix Ltd Park House, 37 Clarence Street, Leicester, Leicestershire, LE1 3RW	Customer order information can include the collection/recipient name, address, method of payment, email, phone number	Customers management system for processing of customer orders, tracking deliveries and issuing refunds.
Stream Comms Ltd Carter House Chilton Business Centre, Chilton, Aylesbury, Bucks, HP18 9LS	Customer order information can include the collection/recipient name, address, method of payment, email, phone number	Provides a platform for supporting customer loyalty with rewards and discounts.
Trustpilot 5th Floor, The Minster Building, 21 Mincing Lane, London, EC3R 7AG	Customer order information can include the collection/recipient name, email, purchase details	Provides a customer feedback and review platform.
Valpak Ltd 2 Cromwell Avenue, Ilkeston, DE7 4AU	Customer full name and purchase details	Provides product packaging data used for packaging obligations, in connection with Commercial packaging assessment.
Webex CPaaS Solutions 5 St John's Ln, Farringdon, London, EC1M 4BH	Customer order information can include the collection/recipient name, phone number	Provides Webex IT support in relation to Customer Delivery Text notifications.
Wincanton Group Ltd Methuen Park, Chippenham, Wiltshire, SN14 0WT	Customer order information can include the collection/recipient name, address, email, phone number	Provides courier carrier for customer deliveries.
ZOHO Ltd First Floor Victory House, Vision Park, Chivers Way, Histon, Cambridge, CB24 9ZR	Customer order information can include the collection/recipient name, address, email, phone number	Provides heating products customer registration, helpdesk.