Third-Party Processors

A. Clarke & Co. (Smethwick) Ltd (Clarke Transport),

PO BOX 9837 Station Road, Oldbury, West Midlands, B69 4WD

Customer order information

can include the collection /

recipient full name, address,

email, phone number

Provides courier carrier for customer deliveries

Atlassian (UK) Ltd (JIRA)

C/O Herbert Smith Freehills Llp Exchange House, Primrose Street, London, EC2A 2EG

Customer order information

can include the collection /

recipient full name, address,

email, phone number

IT support platform that provides architecture tracking, development cases, project document management, data

backup and restore activities.

AWS (UK) LIMITED

34 Hallett Road,

Flitch Green,

Dunmow,

CM6 3FY

Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access.

If any consequential service access is required for:

Information can include full name,

address, email, phone number

Hosting cloud platform support, management, data backup and restore activities.

Azure Corporate Ltd

Tiphams Weare Street,

Ockley,

Dorking,

RH5 5NW

Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access.

If any consequential service access is required for:

Information can include the

Customer Full name,

address, email, phone

number

Hosting cloud platform support, management, data backup and restore activities.

Blue Yonder Technology Solutions (UK) Ltd

C/O Tmf Group 13th Floor, One Angel Court, London, EC2R 7HJ

Customer order information

can include the collection /

recipient name, address,

email, phone number

Online Fulfilment system courier carrier for customer deliveries

Benchmark Software Ltd, 213 High Street, Street, BA16 0NE

Customer order information

can include the collection /

recipient name, address, method of payment,

email, phone number

Provides Chancellor software which is a customer’s management system for processing of

customer orders, tracking deliveries and issuing refunds

Bru Group Cove Ltd

(formerly Contract Pal Ltd), 179a High Street Boston Spa High Street, Boston Spa, Wetherby, LS23 6AA

Customer order information

can include the collection /

recipient name, address, method of payment, email, phone number

Provides heating products compare insurance tool

CitySprint (UK) Ltd

Red Central, 60 High Street, Redhill, England, RH1 1SH

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

Cognizant Worldwide Ltd, 280 Bishopsgate, London, EC2M 4RB

Customer order information

can include the collection /

recipient name, address,

email, phone number, method of payment, pay details

IT support, management, data

backup and restore activities.

Compare Pal Ltd, 179a High Street, Boston Spa, Wetherby, England, LS23 6AA

Customer order information

can include the collection /

recipient name, address, method of payment, email, phone number

Provides heating products compare insurance tool

Dantech IT Solutions Ltd, 3 Sheredes Drive, Hoddesdon, Herts, EN11 8LH

Customer order information

can include the collection /

recipient name, address,

email, phone number

IT support, management, data

backup and restore activities.

Decibel (part of Medallia Ltd), Stanford Building

27a Floral Street

London, WC2E 9EZ

Customer order information

can include the collection /

recipient name, email, purchase details

Provides digital analytics software with details of customer engagement, also provides a customer feedback tool

Digitally Inspired Ltd

2 Bell Court, Leapale Lane, Guildford, GU1 4LY

Customer order information

can include the collection /

recipient name, address,

email, phone number

IT support, management of website, chatbot, data

backup and restore activities.

DWF 360 Ltd

1 Scott Place, 2 Hardman Street, Manchester, M3 3AA

Data is not directly shared, it is hosted only by the supplier’s cloud services, which is locked down. Permission would need to be sought from HB for them to have access.

If any consequential service access is required for

Customer order information

can include the collection /

recipient name, address,

email, phone number, method of payment details

IT cloud hosted for claims admin with Faultfinder customer

DX Network Services Ltd, Ditton Park, Riding Court Road, Datchet, Slough, SL3 9GL

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

EKM Systems Ltd

107 Cheapside, London, EC2V 6DN

Customer Full Name, Address, Email Address, Contact Telephone, Customer Bank / Card details

Provides transactional websites for online customers purchases

Elavon Financial Services DAC, trading as Elavon Merchant Services (formerly Sagepay),

125 Old Broad Street, London, EC2N 1AR

Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details, Customer Bank / Card details

Provides customer payment plans for heating products and documents.

Also provides an online portal

for the submission and payment of customer orders

Emarsys UK Ltd

20th Floor, The Scalpel Building, 52-54 Lime Street, London, EC3M 7BS

Customer Full Name, Email Address, Contact Telephone

Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing

Experian Ltd, The Sir John Peace Building Experian Way, Ng2 Business Park, Nottingham, NG80 1ZZ

Customer Full Name, Address History, Email Address, Contact Telephone, Banking location

Assessing customers credit history and risk

Fedex Cross Border (UK) Ltd, Dunton Distribution Centre, Christy Way, Basildon, Essex, SS15 6TR

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

Fiserv (Europe) Ltd,

Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF

Customer Full Name, Address, Email Address, Contact Telephone, Customer Bank / Card details

Provision of an online portal

for the submission and payment of customer orders

Freshworks Technologies UK Limited

3rd Floor Johnson Building, 77 Hatton Garden, London, EC1N 8JS

Customer order information

can include the collection /

recipient name, address,

email, phone number

Customer relationship management

Fresh Relevance Ltd

Kenneth Dibben House Enterprise Road, Southampton Science Park, Southampton, Hampshire, SO16 7NS

Customer order information

can include the collection /

recipient name, email

Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing

Google UK Ltd

Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ

●      G Suite

●      Google Workspace

●      Google Analytics

●      Google Big Query

●      Looker Studio

●      GoInstall

Customer order information

can include the collection /

recipient full name, address,

email, phone number, customer order, purchase history

G Suite is an IT package that includes Gmail, Calendar, Drive, Documents, Sheets, Slides, and Sites, all of which enables communication, planning and reports.

Google Workspace includes Meet, Chat, and Jamboard, all of which enables communication, planning, IT support, project document management

Google Analytics provides web analysis service which gives statistics, basic analytical tools for search engine, tracking trends, and comparing performances and reports

Google Big Query provides a fully managed, serverless data warehouse that enables scalable analysis of large amounts of archived data. It also is a platform that can support queries, data

backup and restore activities.

Looker Studio provides an online tool for converting data into customizable informative reports and dashboards

GoInstall provides digital LiveChat system for the purpose of responding to sales queries with customers

GXO Logistics UK Ltd

Building 1 9 Haymarket Square, Edinburgh, Scotland, EH3 8RY

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides contractor support work who work and manage our Omega Stock Fulfilment centre

H&M Distribution Couriers Ltd, Junction Lane Sankey Valley Industrial Estate, Newton Le Willows, Warrington, Cheshire, WA12 8DN

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

Joinedup Group Ltd

124 City Road, London, EC1V 2NX

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides Driver Contractors for customer deliveries

Jotform Ltd,

3 Albert Mews, Albert Road, London, N4 3RD

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides Quality Assurance Incident Report for the purpose of investigating a customer complaint relating to an item or a product recall

Kerridge (K8) Commercial Systems Ltd, Unit 2A Herongate

Charnham Park

Hungerford

Berkshire RG17 0YU

Customer order information

can include the collection /

recipient name, address, method of payment, email, phone number

Customers management system for processing of

customer orders, tracking deliveries and issuing refunds

London & Zurich Ltd, Gladstone House Hithercroft Road, Wallingford, Oxfordshire,

OX10 9BT

Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details

Provides customer payment plan for heating products and documents

The Rocket Science Group LLC (Mailchimp)

675 Ponce de Leon Ave NE Suite 5000. Atlanta, GA 30308 USA

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides marketing with tracking for customers marketing preferences and those who opt-in and out of marketing

McCann-Erickson Advertising Ltd, 135 Bishopsgate, London, England, EC2M 3TP

Customer order information

can include the collection /

recipient full name, address,

email, phone number

Google Ads provides a platform for marketing purposes

Microlise Ltd,

Farrington Way, Eastwood, Nottingham, NG16 3AG

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides mobile workers

(couriers) in the form of a handheld epod device with accurate customer collection and delivery details of

items

Microsoft Ltd,

Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG

Customer order information

can include the collection /

recipient name, address,

email, phone number, purchase history

IT support, project document management, data

backup and restore activities. Also, tracking trends, and comparing performances and then produces reports

Miss MPS Ltd,

Miss Mps East Malling Business Centre, New Road, East Malling, Kent, ME19 6BJ

Customer order information

can include the collection /

recipient name,

phone number

Provides marketing with a platform that manages telephone marketing

Monetate

325 North St. Paul Street Suite 3100, United States, TX 75201

Customer IP Address, location and date of purchase, transactions amount

Provides Marketing with details of customer interactions on websites

Notify Ltd,

23 The Maltings, Gamlingay, Sandy, Bedfordshire, SG19 3JN

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides a platform that collates health and safety incidents. Also, provides and archive system for incidents

OneTrust,

1200 Abernathy Road NE # 600, Atlanta, GA, United States

Customer Full Names, address, email, phone number, Passport number, driving licence number, photo Identification

Provides a platform that collates client assessments, SARS administration with customers

Open G I Ltd,

Open International Limited, Buckholt Drive, Warndon, Worcester, WR4 9SR

Customer Full Name, Address, Email Address, Contact Telephone, Payment plan details

Provides customer payment plan for heating products and documents

Orderwise,

Newton Court, Saxilby Enterprise Park, Skellingthorpe Road, Saxilby, Lincoln, LN1 2LR

Customer order information

can include the collection /

recipient name, address, method of payment, email, phone number

Customers management system for processing of

customer orders, tracking deliveries and issuing refunds

Panther Logistics Ltd, Farriers Chambers, 4 Smith Street, Rochdale, OL16 1TU

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

Parcelforce Ltd,

185 Farringdon Road, London, EC1A 1AA

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

Paypal Ltd,

Ballycoolin Business Park Ballycoolin Road, Blanchardstown, Dublin 15, Ireland

Customer Full Name, Address, Email Address, Contact Telephone

Provision of an online portal

for the submission and payment of customer orders

Peak Ai Ltd,

Manchester Goods Yard Floor 6, Manchester Goods Yard, Manchester, M3 3BG

Customer order information

can include the collection /

recipient name, address,

email, phone number, purchase history

IT support, project document management, data

backup and restore activities. Also, tracking sales trends, and comparing performances, stats, then produces reports, archiving these details

Product Board Uk Ltd,

5 New Street Square, London, EC4A 3TW

Customer order information

can include the collection /

recipient name, address,

email, phone number, purchase history

IT platform support, project document management

Prowarm

Lodge Way House Lodge Way, Northampton, Northamptonshire NN5 7UG

Customer order information

can include the collection /

recipient name, address,

email, phone number, purchase history

Provides (Non-transactional) website for customer warranty registration

Rakuten Group Inc,

Rue Du Fossé, Luxembourg, L-1536

Customer Order ID, Site ID number, transactions amount, including discount amount

Provides a platform to multiple cash back sites and enables us to partner with different publishers within the affiliate network. Some of which include Top Cashback, Quidco, Codes.co.uk.

To track orders made through these partners and check they are legitimate we share information for which orders are eligible for cashback.

Reply Ltd,

38 Grosvenor Gardens, London, SW1W 0EB

Customer order information

can include the collection /

recipient name, address,

email, phone number

IT support, management, data

backup and restore activities.

ServiceNow UK Ltd

Strata Building, 1 Bridge Street, Staines, TW18 4TW

Customer Full Names, address, email, phone number,

Provides SARs notifications and Data breach investigations

Speedy Freight Ltd

Park House, 37 Clarence Street, Leicester, Leicestershire,

LE1 3RW

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

Snowflake Computing UK Ltd

C/O Fieldfisher Riverbank House, 2 Swan Lane, London, EC4R 3TT

Customer order information

can include the collection /

recipient name, address,

email, phone number

IT support in the form of data storage system

Spratt Endicott Ltd

52-54 The Green, Banbury, Oxfordshire, OX16 9AB

Customer order information

can include the collection /

recipient name, address,

email, phone number

Customers debt recovery management

Strategix Ltd

Park House, 37 Clarence Street, Leicester, Leicestershire, LE1 3RW

Customer order information

can include the collection /

recipient name, address, method of payment, email, phone number

Customers management system for processing of

customer orders, tracking deliveries and issuing refunds

Stream Comms Ltd

Carter House Chilton Business Centre, Chilton, Aylesbury, Bucks, HP18 9LS

Customer order information

can include the collection /

recipient name, address, method of payment, email, phone number

Provides a platform for supporting customer loyalty with rewards and discounts

Trustpilot

5th Floor, The Minster Building, 21 Mincing Lane, London, EC3R 7AG

Customer order information

can include the collection /

recipient name, email, purchase details

Provides a customer feedback and review platform

Valpak Ltd

2 Cromwell Avenue, Ilkeston, DE7 4AU

Customer full name and purchase details

Provides product packaging data used for packaging obligations, in connection with Commercial packaging assessment

VMP Bank (Renovations Ltd), 2 Cromwell Avenue, Ilkeston, DE7 4AU

Customer order information

can include the collection /

recipient name, address, payment finance details, email, phone number

Bathroom Showroom Website Finance Calculator for customers who want to explore finance options

Webex CPaaS Solutions

5 St John's Ln, Farringdon,

London, EC1M 4BH

Customer order information

can include the collection /

recipient name, phone number

Provides Webex IT support in relation to Customer Delivery Text notifications

Wincanton Group Ltd

Methuen Park, Chippenham, Wiltshire, SN14 0WT

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides courier carrier for customer deliveries

ZOHO Ltd

First Floor Victory House, Vision Park, Chivers Way, Histon, Cambridge, CB24 9ZR

Customer order information

can include the collection /

recipient name, address,

email, phone number

Provides heating products customer registration, helpdesk